Policies

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We understand that unexpected circumstances occur, such as illness, natural disasters, flight delays, car problems, traffic congestion, bad weather and business deadlines. To honor your wellness, money, our time commitments, here are important policies concerning appointments and events, cancellations, professional standards and package purchases:
Scheduling Appointments for Individual Sessions
Sessions for Massage, Reflexology and Healing Arts are scheduled by appointment only. On your first visit, please arrive before the scheduled time to fill out a short client form and to prepare for the session. Always arriving early ensures that you get the full amount of session time that you have paid for.

Late arrival may cause scheduling problems and a reduced session time.

Cancellations
Minimum 24 hours is required for individual sessions. If you are scheduling your appointment within 24 hours and cancel it, you will be charged for the full session.

Single packages expire one year from the date of purchase.

A two week cancellation notice is necessary for company and special events. Unless you are a regular customer, a booking deposit is required to secure and schedule your date(s) for an event. The deposit fee is 30% of the total price or a $150 minimum. A billing of 30% of the total price will be charged for a late cancellation within 48 hours of an event. With less than 24 hour notice, the percentage payment is 50% of total billing. A rescheduling option is available to avoid the penalty payment. In the case of extreme weather conditions or serious emergencies, the payment penalty is not applicable. The client is welcome to reschedule the event.

How can you get package pricing?
In these uncertain economic times, everyone is looking for the best, most cost-effective deals. We offer package pricing, passing on savings to our customers. Repeat customers get the best prices!

All discount pricing is for Clinic visits only. Home visits have different pricing and may require a travel fee. Click here to see the Package Pricing Details.

Professional Standards
State law requires that all clients who come to our Clinic fill out client forms on their first visit. In addition, draping is mandatory for all table sessions. All client information is held in strict confidence. We follow professional standards as set forth by the Texas Department of Health and Texas state statutes.

Every LMT who works with us is properly screened for professionalism, high quality of work, positive attitude, current state licensure and liability insurance coverage.

Package Purchases
Package purchases encourage clients to schedule sessions in concert with wellness plans and on a more regular basis. An abundant, growing body of research confirms that more enhanced and longer lasting benefits are received from regular Table Massages and Reflexology Treatments, particularly for people with acute or chronic health issues.

For individuals, package purchases and discount deals are offered on a frequent basis. There are no expiration dates on the use of packages and no refunds. Sessions can be given as gifts to others. Discounts will vary based upon current offerings, repeat customers, one-payment options, multiple payment plans and other considerations.

Please click here for pricing page for details about package pricing. Please inquire about special pricing for on-site services at your home, private party, company or special event, other public and private venues.

What Types of Payment Are Accepted

We accept cash or check only. Checks are made payable to Kenneth Orr or Diane Orr, whoever is providing the services.

ASK ABOUT OUR GIFT PACKAGES AND CERTIFICATES.

The material contained herein is provided for information and educational purposes. It is not intended as medical advice. Licensed Massage Therapists (LMTs) do not: (1) diagnose illness, disease, or any other physical/mental disorder; (2) prescribe medical treatment or pharmaceuticals; (3) perform spinal manipulations. LMTs and Massage Therapy are not a substitute for medical examinations or diagnosis. Consult with a physician or alternative health practitioner when you may have a disease, illness, injury or related health issues. All client information is held in strict confidence.

Our Services

  • Table & Chair Massage
  • Foot & Hand Reflexology
  • Foot Readings
  • Therapeutic Massage
  • Aromatherapy
  • Chair/Reflexology Combo
  • Table/Reflexology Combo
  • Energy Work
  • Lymph Drainage
  • Other Healing Arts
  • Relaxation Music/Sound Therapy